Frequently Asked Questions (FAQs)

Any data you enter in to the Hellios system is owned by you, the supplier. It will only be shared with the buying organisations who are members of the community and will not be shared with any other third party.

Other suppliers will not have access to the information you provide. It is only available to the buying organisations within the community. Each buying organisation has signed a confidentiality agreement with Hellios.

All supplier information is stored in Tier 4, SSAE18 SOC2 Type II certified datacentres exclusively in the UK. Encryption to the latest industry standards is employed, along with cyber security measures such as weekly scans and penetration testing. Hellios ensures the limited amount of personal data collected is fully compliant with the GDPR and Data Protection Act 2018. Hellios is certified to ISO27001 and Cyber Essentials Plus, the National Cyber Security Centre standard backed by the UK Government.

The administration costs of operating our communities are jointly funded by the buyer members and larger suppliers. Stage 1 is free for all suppliers. If you are required to complete the Stage 2 qualification, you may need to pay a fee depending on the size of your company. Hellios will provide information on any fees at the time of invitation to register.

No, qualification is by invitation only.

Registration is valid for 12 months from the date of your initial questionnaire submission, and then for each subsequent 12-month period each time your company renews. Hellios will issue reminders to suppliers 6 weeks in advance of their qualification expiry date.

No, you will not be required to provide any pricing or commercial information.

We will not use your information for any purpose other than to share with the buyer members in the community or to keep you informed of relevant news and information in relation to the communities. We keep information confidential and your information is seen only by yourself and the buyers registered on the community. Each buyer enters into an agreement which ensures that they are aware and consent to respect the confidential nature of the information provided.

You should have recently received communication from one of your buyers announcing the use of Hellios’ qualification system as the improved way of managing supplier assurance information and compliance with policies. The first step to qualification and compliance is to follow the instructions to create an account on the Hellios system, and then complete and submit the questionnaire by the deadline indicated in your invite email, and displayed in the system.

Our validators are here to help make sure the information you provided will meet the requirements of the buyer members and guide you through any clarifications that we might need. You will need to log back in to the supplier portal and check any questions that are marked with a validation comment; these comments are left by your validator to help guide you.

Click on the 'Forgot your password' link on the supplier portal logon page and follow the instructions to reset your password.

Once your questionnaire has been published, we provide a registered certificate to your primary contact. To request additional certificates please refer to the Contact Us page or send an email to info@hellios.com referencing your company name, registered community and unique Hellios ID.

The Stage 2 questionnaire is dependent on the answers provided within Stage 1, based on the requirements of the buyer members in the community. Once Stage 1 has been completed, the system will automatically inform you of whether Stage 2 will be required.

Your renewal date will be displayed in the supplier portal once you have completed the process for the first time. Hellios will also contact you 6 weeks before your renewal date. This will ensure you have enough time to review and resubmit your answers and update us of any changes.

Your document(s) status will be displayed in the supplier portal, so you can keep track of when documents need to be updated. Hellios will also contact you. When a document expires, you will need to logon to the supplier portal and update any expired documents. Hellios will then validate any new information or documents and publish the information.

If your company name changes, you are required to logon to your supplier profile, update question 1.1.1 Full Company Name and submit the change to us.

In the event that your company changes its legal entity, e.g. Company Registration Number, a new account may need to be created. For this to happen, please contact Hellios on 01865 959100.

It is possible to change the primary (admin) contact using the Edit User function in the supplier portal. Once you change the primary contact any future correspondence including emails will be sent to the new contact provided. See the help article.