1. Accessing your SSQs
First, login to the secure portal here.
To access the Service Specific Questionnaire section, click the ‘SSQ’ tab at the top of the page, or click the ‘View SSQ’ button on the homepage:
2. Select your Buyer
Click on the Buyer card for the SSQs you want to complete. Only the Buyers who have nominated your company for SSQs will show here.
Each Buyer card has its own status to track your progress:
Nominated: You have a new questionnaire to answer.
In-Progress: You have started your questionnaire but not yet submitted to your Buyer.
Published: All questionnaires have been submitted to your Buyer.
3. Select the questionnaire you need to complete
When you’ve selected your Buyer card, click ‘View’ in the table to select the questionnaire you need to complete.
The table displays all service-level questionnaires nominated by your Buyer.
Risk Domain: This is the associated risk area the Buyer has requested you to answer questions about.
Service Description: This is the specified service carried out between you and the Buyer organisation. When completing each questionnaire, your responses should only relate to the specific service identified here by your client.
Taxonomy: This is the product or service that your company provides to your client. The available responses in this field are from your main community questionnaire.
Status: As you progress through each service questionnaire, the status for each SSQ will update accordingly:
Not Started: You have a new questionnaire to answer.
In Progress: You have started your questionnaire but not yet submitted to your Buyer.
Completed: Your questionnaire has been submitted to your Buyer.
4. Complete and submit your Service Questionnaire
Answer all questions, ensuring all your responses relate only to the service specified by your client.
When all questions have been answered, click ‘Submit and Continue’ at the bottom of the page. You will only be able to click ‘Submit and Continue’ when all required questions have been answered. If the button is not active (greyed-out), please check that you have answered all mandatory questions.
Your answers will automatically save in real-time, so don’t worry if you aren’t able to complete all questions in one sitting. You will be able to log back in at any time and pick up where you left off.
5. Select another Questionnaire to complete
If you have another service questionnaire you need to complete, click ‘View’ to select the next questionnaire from the table. Answer all questions related to the service and click Submit to complete your questionnaire.
6. Copying and pasting your answers
You can paste your answers from one service questionnaire to another if they are within the same risk domain. To do this, click the paste icon next to the questionnaire you want to complete.
Next, choose which completed questionnaire you want to copy your answers from. Select the questionnaire from the options listed and click ‘Paste answers’.
Note: After pasting your answers you’ll still need to click submit on the questionnaire page to complete your service questionnaire.
If you have not yet completed a questionnaire within the same risk domain, you won’t have the option to use this feature.
7. Answering SSQs for another Buyer
If you need to answer SSQs for another Buyer, click the icon in the navigation bar to view all Buyers who have nominated you for SSQs.
Next, click the Buyer card for the SSQs you want to complete.
Then click ‘View’ in the table to select the service specific questionnaire.
8. Completed Service Specific Questions
When all service questionnaires are complete the Buyer cards will update to ‘Published’. Your Buyer will also be notified that you’ve completed your service specific questions.
We will notify you by email if you’ve been requested to complete any more service specific questions.
9. Updating your Service Specific Questionnaires
You can update your SSQs at any time.
Click ‘View’ to select the SSQ you want to update. Make your changes on the questionnaire page and click Submit to publish your changes.