Who can view my Service Specific Questionnaire information?
Only the Buyer organisation who requested your service-level information can view your information.
Will my Service Specific Questionnaire expire?
Your Service Specific Questionnaires will not expire. We encourage you to check and update these in line with your community questionnaire, but the service questionnaires have no expiry date.
Note: If your community questionnaire expires, your Buyer will no longer have access to view your service Specific questionnaire information.
Are SSQs free to complete?
Yes. Once you’ve completed your main community questionnaire there is no additional charge for SSQs.
How do I update my information?
You can update your SSQs at any time. Click ‘View’ to select the SSQ you want to update. Make your changes on the questionnaire page and click Submit to publish your changes.
When can my Buyer see my SSQ responses?
Your responses will be available to your Buyer as soon as you’ve clicked Submit on each Service Questionnaire.
Why can I not complete SSQs during my community questionnaire renewal?
It is vital that your community questionnaire is kept up to date, which is why we’ll direct you to complete your renewal first when this process begins. After you’ve completed your renewal, you will be able to continue completing your Service Specific Questions.
How do I copy my answers from one questionnaire to another?
You can paste your answers from one service questionnaire to another if they are within the same risk domain. To do this, click the paste icon next to the questionnaire you want to complete.
Next, choose which completed questionnaire you want to copy your answers from. Select the questionnaire from the options listed and click ‘Paste answers’.
Note: After pasting your answers you’ll still need to click submit on the questionnaire page to complete your service questionnaire.
If you have not yet completed a questionnaire within the same risk domain, you won’t have the option to use this feature.
What is a Risk Domain?
This is the associated risk area the buyer has requested you to answer questions about.
What does Service Description/Taxonomy mean?
The Service Description is the description of the specific provided service that the Buyer organisation wants your company to answer questions on, given by the Buyer organisation. When completing each questionnaire, your responses should only relate to the specific service identified here by your client.
The Taxonomy field is the product or service that your company provides to your Buyer, from the options given in your community questionnaire.
Why can I no longer see my Service Specific Questionnaire?
Your Buyer may no longer require you to complete service specific questions and may withdraw the request. If this happens you’ll receive an email from us to explain you no longer need to do anything with this service questionnaire. Your service questionnaire will be removed from the system and no further action is required from you.